{"xsrfToken":"2270c669c3e1c2e2dee2bb91004b6a67f1d02133_lout","branding":{"id":"3","key":"sup","name":"Freight Tiger Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e85806b9-1b62-436f-ac7e-13299b771cd4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZmUyNGU4YS02Y2ZlLTQ1OWUtYmQ1MC0zMDI0MDk0ZjZlNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU4NTgwNmI5LTFiNjItNDM2Zi1hYzdlLTEzMjk5Yjc3MWNkNCI6WyJyZWFkIl19LCJleHAiOjE3MTQxMTk1NDIsIm5iZiI6MTcxNDExODk0Mn0.mkSJwY4OUl_mEejyERRvdU3e-6dnVtsXbQKMwC0MdRQ&client=2fe24e8a-6cfe-459e-bd50-3024094f6e6b&mode=fit","logoId":"e85806b9-1b62-436f-ac7e-13299b771cd4","isLogoAvailable":true,"helpCenterTitle":"Freight Tiger Help & Product Documents","sharedPortalName":"Freight Tiger Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Freight Tiger Help & Product Documents","sharedPortalName":"Freight Tiger Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"sup","projectId":10037,"serviceDeskId":3,"name":"Freight Tiger Support","description":"<p>Welcome! 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You can also <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">search our knowledge base</a> for faster answers. <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/pages/427294721/Customer+Support+For+FT+Integrations\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read more about our support process</a>.</p>","callToAction":"Ask a Question to Freight Tiger","introHtml":"","icon":10542,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[11],"key":""},{"id":"83","name":"Business Request","descriptionHtml":"","callToAction":"Business Request","introHtml":"<p>Please fill the details below for your request to be considered as a part of the product roadmap evaluation. Kindly note, that this request in itself doesnt imply that it would be built. This form is intended to replace the BRD document. 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You can also <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">search our knowledge base</a> for faster answers. <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/pages/427294721/Customer+Support+For+FT+Integrations\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read more about our support process</a>.</p>","callToAction":"Configure a GPS Provider","introHtml":"<p>To add a connector to GPS provider</p>","icon":10503,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"67","name":"Data Flow Related Issue for Integrations","descriptionHtml":"<p>Adding screenshots or screen recording videos might help explaining the problem you are facing. <b>Average Turn Around Time: 4-6 days</b>. You can also <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">search our knowledge base</a> for faster answers. <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/pages/427294721/Customer+Support+For+FT+Integrations\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read more about our support process</a>.</p>","callToAction":"Data Flow Related Issue for Integrations","introHtml":"<p>You have sent a payload and you are unable to find all fields in FT UI or reports, then raise an issue here.</p>","icon":10533,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"32","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10519,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"45","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10521,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"86","name":"Login Issues","descriptionHtml":"","callToAction":"Login Issues","introHtml":"<p>Freight Tiger platform login issues</p>","icon":10467,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"65","name":"New Integration Requirement","descriptionHtml":"<p>Adding screenshots or screen recording videos might help explaining the problem you are facing. <b>Average Turn Around Time: 9-11 days</b>. You can also <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">search our knowledge base</a> for faster answers. <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/pages/427294721/Customer+Support+For+FT+Integrations\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read more about our support process</a>.</p>","callToAction":"New Integration Requirement","introHtml":"<p>Describe your new integration requirement</p>","icon":10473,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"64","name":"Payload Issues with and API or Webhook","descriptionHtml":"<p>Adding screenshots or screen recording videos might help explaining the problem you are facing. <b>Average Turn Around Time: 15-20 days</b>. You can also <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">search our knowledge base</a> for faster answers. <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/pages/427294721/Customer+Support+For+FT+Integrations\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read more about our support process</a>.</p>","callToAction":"Payload Issues with and API or Webhook","introHtml":"<p>Issues to be reported or support needed on testing the API/Webhooks</p>","icon":10523,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"42","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10522,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"44","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10529,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"36","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10518,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"66","name":"Request for JWT (JSON Web Token) for API Integration","descriptionHtml":"<p>Adding screenshots or screen recording videos might help explaining the problem you are facing. <b>Average Turn Around Time: 5-7 days</b>. You can also <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">search our knowledge base</a> for faster answers. <a href=\"https://freighttiger.atlassian.net/wiki/spaces/FCS/pages/427294721/Customer+Support+For+FT+Integrations\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read more about our support process</a>.</p>","callToAction":"Request for JWT (JSON Web Token) for API Integration","introHtml":"","icon":10514,"iconUrl":"https://freighttiger.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"63","name":"Request to configure a webhook","descriptionHtml":"<p>Adding screenshots or screen recording videos might help explaining the problem you are facing. <b>Average Turn Around Time: 7-9 days</b>. 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