Alerts Configurations
In the new alerts release architecture we have changed the way we persist alerts and notifications.
Alerts - Any exception in a trip eg stoppage alerts, Transit Delay alerts etc.
Notifications - Notifications are events during a freight transaction which keeps the customer updated on the freight movement. Eg Trip Start, Last mile reached, trip closed etc
In this document we will cover the alerts definitions and functionalities. Below are the new features of the alerts
Alerts are now categorised in 2 types
Continuous Alert - Alerts which are continuous in nature and will have a start time and an end time and will have a duration of alert with it, eg. Long stoppage 3 hr duration, Night Driving 1 hr driving
Discrete Alert - Alerts which have no duration and are raised basis an event in a trip. Eg E-Way bill expired, Transit SLA Breached
Every alert will have a unique ID for reference
If an alert is continuing then we will update the duration of the same alert instead of raising a new one.
Unlike old alerts, now system will check for an alert at every ping and not after a fixed duration
Option to send instant notification via SMS, Email, webhook as soon as alert is raised and closed
Daily and hourly scheduled reports with consolidated list of alerts at CBD level to customers
My Trips -
Details of all the alerts in a trip are shown in my trips trip details
Option to filter trips based on selected alert Name
Alert Name | Alert Type | Definition |
Long Stoppage (Live) | Continuous | "If vehicle speed is less than 3km/hr between 2 pings then it is categorized as a stoppage in this interval. If continuous stoppage is observed for next x hours then it will be categorised as long stoppage. Alert is raised only if vehicle is in transit and not at origin/destination/known place x can be configured basis 3 total trip distance buckets. (0-100km, 100-300km, 300+km).
Customer Can choose the time interval to raise alert
Imp - Long stoppage alert is raised only when trip is in transit. For alert at origin and destination we should configure detention alert |
Route Deviation (Live) | Continuous | "If the minimum perpendicular distance between origin-destination google path and the location ping at any given point of time is greater than the threshold then it's a route deviation. System will check for max top 3 google suggested routes and if distance is greater than the threshold from all 3 routes then only alert will be raised
Min threshold for deviation is customizable at CBD |
Overspeeding (Live) | Continuous | "If a vehicle is driving above a threshold speed for continuous x minutes Max speed and x is customizable |
Night Driving (Live) | Continuous | Alert is raised if a vehicle is driving in a certain time interval for minimum of x minutes Time interval and x is customizable" |
E-Way bill expiry (Live) | Discrete | Alert Creation - From Z minutes before expiry (12:00 am) check for the ETA of the trips, if trip is tracked then ETA>E-Waybill Expiry Time + Y then raise an alert, if trip is not getting tracked then raise an alert irrespective of last known ETA. AT 23:59 pm check for the ETA of the trips, if trip is tracked then ETA>E Waybill Expiry Time then raise an alert, if trip is not getting tracked then raise an alert irrespective of last known ETA.
Y is configurable at CBD level, it’s delay buffer in minutes |
Untracked (Live) | Continuous | If there are 0 pings received for a trip since creation then it will be categorised as untracked trip. Alert to be raised once x hours have passed since trip creation. X is customizable at company level |
Tracking Interrupted (Live) | Continuous | Trips where at least 1 ping is received since trip creation and the next ping is not received in the last x hours. x can be customised at CBD level |
Continuous Driving (Live) | Continuous | If a vehicle is driving for x hours without taking a continuous break of Y hour x,y to be configurable at CBD level" |
Transit Delay (Live) | Continuous | If the current ETA for a trip is greater than the STT or the initial ETA at the time of trip start. If STT is provided then raise alert if ETA>Trip Creation TIme +STT+ 30 min If STT is not provided raise alert if ETA>ETAinitial + 30 min 30 min is configurable and should be set to loading time of a plant |
Detention (Live) | Continuous | Long Stoppage at Origin/Destination/Known Place |
Low Battery (Live) | Continuous | if at any moment device battery charge is below Y% then raise an alert for Low Battery - <Location Source>. Alert to get closed if battery is above x+5% |
STA Breached | Continuous | Alert Creation Step 1 If STA is provided when a trip is created then take STA as is If not provided then compute proxy Standard Transit Time (STT) basis the average truck speed set by company and total trip distance. (Here trip distance will be google distance) STT = Google Distance / Speed
Step 2 Compute STA Date Time Once the trip is created geofence exit time is not present so whenever trips is created initial STA will always be computed on Trip creation time, later if we get the origin geofence exit time then STA will be revised based on origin geofence exit STA (initial) = Trip Creation + Loading Buffer + STT STA (Origin Exit) = Origin Exit Time + STT Round Off ( Default setting is No ) - If customer says when a trip is created before 6 pm today then the vehicle can reach by EOD of STA day (11:59 pm) and if the trip is created before 6 pm then the vehicle can reach on or before STA date time. Hour of trip creation is optional If Roundoff is Set As No - Then STA is computed as in step 2
If Roundoff is Set As Yes - Then STA = Date(STT + Reference Time) + 23:59:59 Eg if STT is 24 hour and trip is started/created at 6 pm on 10 July then STA will be 11 July 23:59:59 |
Multiple Trips On Common Asset | Discrete | When a new trip is created then check for the following
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Trip Validation Failure | Continuous |
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My Trips Screens
Alert Details Shown in My Trip
Alert Filter in My Trips
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