Consent Process

Consenting is the process of getting permission from the user to track their number. Currently, we support tracking for AIRTEL, JIO, and IDEA/VODAFONE providers. Each provider has its consent process. This document provides the information to understand the consent process of providers supported by FT.

Consent Process:

The consent process is triggered on the creation of a new trip or initiation of advance consent with the condition that the number is not already requested or consented. Each provider has its consent process which is explained in detail below.

Airtel:

Airtel numbers can consent through

1. IVR Call

2. SMS

The default method of consent is IVR calls. 3 IVR calls and then SMS gets triggered.

1. Airtel consent through SMS:

When the consent process is initiated, the user will get an SMS from the number ‘53848’ requesting consent. The user can approve the request by replying ‘Y' (case insensitive). The user would receive a message confirming the approval of consent. The user can reject by replying ‘N’ or ‘STOP’ (case insensitive) and the user would receive a consent rejection confirmation message from the same number. Replying with anything else would be considered an invalid selection and the user would not receive any message. On a consented number, the user can revoke the consent by sending ‘STOP’ (case insensitive) and the user would receive a message confirming consent cancellation from the same.

Consent Request Message Sample: To allow Freight Tiger to fetch your location for Asset Tracking using your SIM Provider, please reply "Y" (Toll Free).

Consent Approval Confirmation Message Sample: Thanks for your response. You have ALLOWED the location fetch request from Freight Tiger. To withdraw, reply "STOP" (Toll Free).

Consent Rejection/Revoke Confirmation Message Sample: Thanks for your response. You have REJECTED the location fetch request from Freight Tiger.

2. Airtel consent through IVR Call:

When the consent process is initiated, the user will get an IVR call from ‘8045770164’ requesting consent. The user can approve the request by pressing numbers between ‘1' and ‘9’. The user would hear a message confirming the approval of consent. The user can reject by pressing '0’ and the user would hear a consent rejection confirmation message. Pressing anything else would be considered an invalid selection and the user would be requested to press the number again.

If the user fails to pick up the call 3 times, consent through SMS is triggered and the user would receive an SMS requesting consent, the user can follow the steps explained below to complete the consent process.

Jio:

Jio numbers can consent through SMS. When the consent process is initiated, the user will get an SMS from the number ‘51712025’ requesting consent. The user can approve the request by replying ‘Y' (case insensitive). The user would receive a message confirming the approval of consent. The user can reject by replying ‘N’ (case insensitive) and the user would receive a consent rejection confirmation message from the same. Replying with anything else would be considered an invalid selection and the user would not receive any message. On a consented number, the user can revoke the consent by sending ‘CANCEL’ (case insensitive) and the user would receive a message confirming consent cancellation from the same. Replying anything other than ‘CANCEL’ on a consented number makes no difference and the user won’t receive any response from the telco.

Consent Request Message Sample: Hi 7554, Freight has requested for tracking your location till 02-Jan-2022 17:54. Please reply Y for accepting or N for rejecting this request.

Consent Approval Confirmation Message Sample: Hi 7554,thank you for your response. You have successfully approved the location tracking request by Freight.
Your location will be tracked till 02-Jan-2022 17:54. To cancel, please reply CANCEL.

Consent Rejection Confirmation Message Sample: Hi 7554,thank you for your response. You have successfully rejected the location tracking request by Freight.

Consent Revoke Confirmation Message Sample: Hi 7554, Freight has stopped tracking your location. Thank you.

Note: 7554 is the last 4 digits of JIO number

Jio Web-based Consent(New):

Upon triggering the consent on a Jio number user receives 2 SMSs from 51712025, one is the old consent request message, and another message with a link and OTP for web authentication. As before, users can send ‘Y'/’N' to approve or reject consent requests. Users can also navigate to the link shared in the second message and click the ‘Approve’/'Deny' buttons to approve or reject the consent request.

Sample of Web-Based Consent Request Message:
Please open this link https://jiotelematicsfms.jio.com/otp-page?q=017s014t&ci=2057 to give consent

Screenshot of Web Page:

Open

webpage when link is opened

Users can click on the ‘Approve’/'Deny' button to approve or reject the consent process. Upon approval or rejection of consent, users will get a confirmation message.

Open

Consent confirmation screen

As mentioned in the screenshot above, Users will receive a confirmation SMS.

If consent is already approved or 10 times the limit reached or the link expired after 4 hours, the below screen will be shown.

Idea/Vodafone:

1. Consent through Missed Call:

Idea/Vodafone numbers can be consented to by giving a missed call. When the consent process is initiated, the user will get an SMS requesting the user to give a missed call to the number ‘7887810123’ for approving the consent request. The consent request message sample is mentioned below for reference. The user will hear a “Thank you for calling” message.

The user will receive a confirmation message from ‘TX-FRTTGR’. No missed call from the user is considered a rejection of the consent request.

Consent Request Message Sample: For secure transportation, your customers wants to track your location through a mobile operator. Give a missed call to 7887810123

Consent Approval Confirmation Message Sample: Thank you for your response. You have successfully approved the request for tracking your location through your sim service provider - Freight Tiger