Post Go Live Integration support process

Owned by Mohit Shukla (Unlicensed)
Aug 23, 2021
1 min read

Integration support process

  1. Customers will raise issues in JIRA Customer Service Portal. Or CSMs can report an issue in Jira on behalf of the customer.

  2. The integration team will gatekeep to review & validate customer request

  3. Post assessment the Assignee will update Expected date of completion

    1. The system will Auto trigger mail to the respective CSM & customers for this milestone. Emails automatically go to all those who subscribe for a ticket by adding themselves to CC field of the ticket.

  4. In case there is a change in Expected date of completion then Assignee will update the same with a REPLY TO CUSTOMER in JIRA

    1. Auto alert email to customer & CSM. In case customers need further clarity then customers should have the option to request through JIRA or via mail.

 

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